Refund policy
Returns
All sales are final, including gift cards We strongly encourage you to carefully review product details and descriptions before making your purchase to ensure the item meets your expectations.
Repairs Within 30 Days
Should jewelry requires need attention due to normal wear within 30 days of purchase, we offer complimentary repair services.
• Timeline: Repairs are typically completed within 1 to 2 weeks.
• Shipping: Please note that shipping costs for these repairs may be at your expense.
Repairs After 30 Days
Items purchased beyond the 30-day window must undergo an evaluation and inspection to determine the necessary repairs. Once inspected, you will receive a repair invoice for any required pieces and labor. This invoice must be settled before you ship the item to us.
Please note that all shipping costs and responsibilities remain with the owner.
To start a return, you can contact us at dmoodkreationz@gmail.com. Please note that returns will need to be sent to the following address: [will be attached to invoice]
You can always contact us for any return question at dmoodkreationz@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us with 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
All sales are final. Refunds are only issued in the event that an item is out of stock and was inadvertently purchased. In such cases, a full refund will be processed to your original payment method.
All sales are final no refund or exchanges.