FAQ

Frequently Asked Questions (FAQ)

1. Standard Processing Time

Our standard processing time is 1-3 business days from the date payment is received. Please note that processing times may vary during peak seasons or for high-volume orders.

2. Return Policy

Due to the nature of our products, all sales are final. We do not accept returns or exchanges. However, if there is a defect or an error on our part, please contact us within [48] hours of delivery so we can make it right.

3. Shipping

Once processing is complete, orders are shipped via USPS. You will receive a tracking number via email as soon as your package has been dispatched. We are not responsible for delays caused by the carrier or incorrect shipping addresses provided at checkout.

4. Hours of Operation

      Our business hours are

Monday-Saturday (9:00-5:00 pm (CST). 

 Please note: The office is closed and we are unavailable for calls on days when we are off-site for scheduled events.

5. Custom Orders

For all custom orders, invoices will be sent once all necessary items for the project have been agreed on.

Full payment is required upon receipt of invoice. 

 If the invoice is not paid within this 5-day window, it will be automatically canceled.

Once payment is received and production has started, no changes or modifications are allowed. Please review all details on your initial invoice carefully before submitting payment.